Yesterday, Apple hosted their annual Worldwide Developer’s Conference Keynote. Of their big public events, this is my favorite, as it discusses the technologies they’re pursuing, rather than simply the newest iPhone. And are they pursuing.
There are great sites to read up on the highlights (ArsTechnica is my favorite). From iOS 11 to macOS High Sierra (yes, they actually called it that) to innovations with augmented and virtual reality platforms, they’ve showed their hand for the next year.
But there was something else featured which should concern you more than their upcoming in-home speaker: Payments. After years of requests, Apple has added peer-to-peer payments to ApplePay. Specially, within Messages. Come the release of iOS 11 in the fall, you’ll be able to send or receive money while in a message conversation with anyone. It will use your credit and debit cards linked to your ApplePay account. Of course, these are yours, right? Remember how important it is to get your cards top of wallet, both in the back pocket and digitally!
This new world of direct payments can be an enormous opportunity for your credit union. Think of all the times people share small cash payments. A few dollars for lunch, a bit more for gas, or any number of possibilities. Position your digital card properly and your members can be earning rewards for those, as well as reaping you interchange income (Note: This is an assumption, as the platform has yet to launch.). Regardless of how much you make when members use your card, being the one they use is essential.
Of course, there is also a threat. What if a person doesn’t have (or want to use) a debit/credit card? Well, there will now be an Apple Cash account. That’s right, ladies and gentlemen, Apple just developed an easy way to serve the unbanked! Careful, or it could start to steal your members as well. My suggestion? Work with it. Suggest it for members who have financial challenges, aka, credit issues or even youth. Then, when they’re able to qualify, offer them an ApplePay-compatible debit or credit card. Convenient for your member, profitable (and sticky) for you.
Technology can seem scary for embedded industries. Instead of ignoring it (remember how Siri can now handle bill payments?) and hoping doom doesn’t befall your world, brainstorm how you can lead alongside.
It’s always about best serving your members.
Image credit: https://philoforchange.files.wordpress.com/2013/07/mon1.jpg