“Yay! The return of Joe’s voice!” is obviously what you’re thinking. And you’d be right. I’m no Morgan Freeman, but getting new, helpful content out to you is still exciting for me.
This post is about personalizing your credit union member’s experience. And delivering relevant content at the right time. And also my bathroom remodel.
I’ll be honest; there’s a lot about my bathroom remodel.
Delivering personalization and relevance is all the rage right now. For good reason. We all want to be exposed to what we care about.
Just make sure you don’t cross into “cringey-face” hyper-personalized. Or when the information you have is so specific that people wonder, “how did they even get that?”
Listen above to hear my own experience, then get tips to make your own one of delight.
Note: I received a reply from their Twitter account and they explained their system can link mailed coupons with customer e-mail addresses (still not sure how, as the ones used didn’t even have my name on them).
I’m being assured they do not use credit card numbers for personalization, but they’re using a lot of other data nonetheless. Meaning, even paying in cash wouldn’t prevent this link.
Maybe that’s cool for some people, but I prefer knowing when my info is aggregated for someone’s use.
Here’s the e-mail referenced. How cool is that flip-flop mat?